CAREERS

• Ability to negotiate and communicate with all customers

• Ability to negotiate and communicate with industry professionals ie. Engineers, Architects, Contractors – Main and subcontractors, Structural / Civil Engineers, Architects, Specifiers and Quantity Surveyors

• Liaise effectively with Colleagues and Management

• Ability to work independently

• Selling and Persuasion Skills and Customer Centricity

• Ability to work well under pressure

• Deadline driven

• Ability to do extensive travelling (nationally)

• Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Active listening – Giving full attention to what other people are saying, taking the time to understand the points being made

Responsibilities and Key Performance Areas

• Ensure increased customer awareness and maintain/increase market share

• Ensure optimal growth by providing excellent customer service

• Meet and Improve Annual Budgets – inherent requirement

• Client queries are responded to timeously

• Ensure excellent customer service to all clients

• Marketing & Calling on targeted professionals (Main and Subcontractors, Structural / Civil Engineers, Architects, Specifiers, Quantity Surveyors) and customers daily / weekly / monthly

• Marketing of decking product to professionals into projects growing market share and ensure futuresales

• Reporting on targeted professionals and customers’ requirements weekly to manager

• Provide targeted professionals with updated material, technical info, brochures, samples

• Tenders / Quotations pricing

• Assist with walk in customer sales

• Knowledge of material availability

• Knowledge of prices in the market place

• Promote Global Roofing Solutions products at all times

• Liaise with Customer on progress of orders when required.

• Liaise with Administrator & Expeditor on changes to customers’ requirements

• Manage projects together with progress and customers’ requirements

• Weekly Call Reports

• Monthly Planning

• Monthly Material Forecast (3 months forward)

• General Own Admin and Filing

• Maintain and grow customer data base

• Maintain customer price lists

• Assist Administrator with customers cutting lists / drawing office requests

• Assist Administrator with credit applications and rep reports for the debtors department

• Assist debtor department with cheque collection and deposits

• Assist debtor department with Account enquiries

• Assist Administrator with Customer complaints, requirements, progress

• Decking inspections when needed

• Resolve of customer complaints speedily

• Ensure customer is furnished with relevant technical info and installation of products

• Manage project on site ensuring material being installed correctly first time round

• Assist with additional tasks as requested by management from time to time

• Overtime required from time to time

• Assist with answering of incoming telephone calls

• Participate in Stock take

• Uphold the company’s code of ethics